Customer Support

Customer Support Hours

Our Customer Support Team is available Monday through Friday from 9:00 am EST to 5:00 pm EST. Customer Support is closed on all major holidays.

Contacting Support:
You can contact our Customer Support Team via Contact Us page.

Response Times
Customer Support strives to answer all inquiries as quickly as possible. We answer all emails in the order in which they are received. We attempt to answer all emails within one business day.

Cancellation Policy

All cancellations will be logged in your customer account. For accounts with excessive amounts of order cancellations, we will be limiting certain features to these accounts on our website. The limitations will include, but are not limited to:

Will not be able to place orders using the Customer Hold option.
Will not be able to place orders with the Check or Money Order payment option
Will not be able to place orders for In-store Pick-Up
Will not be able to place orders with Preorder items

Customers will be sent two notification emails warning of excessive use before action is taken against their account. If action against an account is necessary, a final email will be sent.

One or two cancellations will NOT result in your account being limited.

Orders over $100 will have a 15% cancellation fee that will be deducted from your refund.

Ordering & Order Statuses

If you want to place an order on our website we require an email address to be associated with the order. This email address will also be your user id so you can log in and change your personal information. We will use this email address to send order confirmations and shipping notices as well.

Order Statuses

Processing – When you place your order and the payment has been received, your order moves to this status.

Awaiting Pickup - Order has been pulled, and is awaiting customer pickup from a seller-specified location.

Partially Shipped - Only some items in the order have been shipped, due to some products being pre-order only or other reasons.

On Hold - This status means that your order has been received and your items reserved, however, processing will not occur until a later time. This delay in processing could be because your order has an item that is on preorder. If your order contains one or more preorders your order will be processed and shipped once all preorder item(s) have released.

Shipped - The shipped status means that your order has been completed and a shipping label has been placed on your package. You will receive an email shortly after your shipping label has been created with your tracking number. Tracking information can take up to 24 hours after the packages have been picked up by the shipping company to show transit information.

Out of Stock

If an item is out of stock on your order, we will refund your account for the item and ship the rest of the order. There are exceptions when we know an item will be restocked shortly, in which case we will hold the order and ship it in its entirety once the item arrives.

Payment, Pricing & Promotions

All pricing is listed in USD.

Our website accepts all major credit cards and PayPal as acceptable methods of payment.

Sometimes we will temporarily discount a product's price or run promotions on certain product lines. These changes are time-sensitive and Gotham City Hobbies/BattleCityGym reserves the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

Gotham City Hobbies/BattleCityGym reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after an order confirmation has been received. In the case of a pricing error Gotham City Hobbies/BattleCityGym will contact you via email regarding the error and will process a full refund for the order.


Many times we offer products for sale before they are released by the manufacturer. If you purchase one of these items, payment is required at the time the order is placed. If there are other items on the order, we will not ship the entire order until the preorder product comes out. If an item is listed as a preorder item , it means the item is not yet available and we are taking advance orders. The quantity available and 'In Stock' notation displays the amount we have left based on our current order with the supplier.

Orders that contain preorder will ship out in one shipment when your order is 100% in-stock.

Subject to Allocation

All preorders are subject to allocation based on distributor availability.
In the event that a products has been allocated by our distributor we will fill orders as FIFO (First in, First Out) any remaining orders will receive a full refund.

What is subject to allocation?

Allocation is when a distributor or supplier can not full-fill the requested amount ordered.
Ex. We order 1000 units from our distributor, but they can only fill 600 units because the demand is so high of a specific product.

Privacy & Security

Gotham City Hobbies/BattleCityGym knows that the privacy and security of your information is important to you. We appreciate that you trust us, and we want you to know how well we guard your privacy. By visiting our site, you accept the practices described in this notice.

What information about customers do we store?
Information given to us by you - We keep all information you enter, such as name address, etc. "Cookies" on your computer - We store a "digital cookie" on your computer so we can keep track of your shopping cart order when your are shopping with us. However, to protect your privacy, we don't show any of your account information until you have entered the password you selected when you set up your account. If you, as a user of the site, choose to not accept cookies, this will not prevent you from shopping on our site. However, you won't be able to use the shopping cart. After choosing the items you wish to purchase, you can then either e-mail the order to us, or call us on the phone, or fax us with the list of items you wish to order.

Information on current and past orders - We do store the contents of present and past orders on the website for your personal information. These are not accessible without entering the password you selected when you set up your account.

How secure is the information on the Web site?
All your private information is stored on the site using Secure Sockets Layer (SSL) software, which encrypts the information you input. Only the information listed in the section below can be physically seen on our site, and only by yourself or someone else you have given your password to.

NOTE: Your credit card is never listed on our site. All our credit card processing is handled by PayPal or Stripe, an international company authorized by all the major credit card companies to handle confirmation and charging of credit card numbers.

Gotham City Hobbies/BattleCityGym welcomes users of all ages to use our website. However, if you are under the age of 13, you may not register on our website without permission from your parents, as that is against FTC (Federal Trade Commission) rules about collection of personal information from children. If you then are under 13, and want to register on our site, we suggest that instead you have your parents register to use the site, and ask them permission to use their account.

Conditions of Use, Notices & Revisions
If you visit the Gotham City Hobbies/BattleCityGym Web site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of New York. If you have any concerns about the privacy at Gotham City Hobbies/BattleCityGym, please Contact Us and we will try to resolve it. If we ever decide to change the way we use your personal information on our site, we will first notify you by e-mail of our intent to change our policy. You will be able to choose whether you are willing to be included in our policy change. If we ever change our Privacy Policy, we will post that change in the News section on the front page of our site, and will leave that notice posted for at least one month.

Support Links
We use email links located on the Contact Us page, Buying Page, FAQ Page and other informational pages, to allow you to contact us directly with any questions or comments you may have. We read every message sent in and reply to all questions asked within 1-2 business day. This information is used to respond directly to your questions or comments. We may (and often have) filed your comments to improve the site and its operations, or to correct mistakes you have pointed out to us. Your personal information is not shared outside the company under any circumstances, unless we first ask and you give us specific permission.

Returns & Replacements

You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

All returns are subject to a 15% restocking fee. The restocking fee is waived if store credit is elected as the refund method.

If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem.

Due to the fluidity of the collectible gaming market, we are unable to accept returns on singles, including all Trading Card Games and Collectible Card Games. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you feel this applies to a card you have purchased, contact us within 3 days of delivery to resolve the issue via exchange or refund. Please wait for approval from our customer service team before sending back any merchandise.

Shipping & Delivery

Shipping Information
Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order. Our warehouse is located in Long Island, New York and transit time varies based on destination.

Transit Companies
We utilize USPS and FedEx as our shipping carriers.

Transit Times
Times vary based on destination and shipping method chosen.

Tracking Information
Shipping confirmation will be emailed at the end of each business day. Tracking numbers will be available within 24 hours from the time of shipment. Account holders can view their tracking number from the customer account page.

Shipping Cost Quotes
Our shipping costs are based on the total weight of your order as well as the destination location. To get a real-time shipping quote, please put the item(s) in your cart and proceed to check-out. After entering the country and postal code on the cart page, all the shipping options and associated costs will appear.

Orders that contain preorder will ship out in one shipment when your order is 100% in-stock.

International Forwarding Websites

We are no longer taking orders from international forwarding websites.

This is due to many of these websites being fraudulent and there is no way we can determine if the orders has reach their intended destination.

If you place an order from outside the United States through a forwarding site, you order will be canceled and refunded.


You must be logged into your customer account to utilize the Wishlist Features:

You can add items to your Wishlist by clicking on the heart icon on any category or product page. Items can also be moved to your Wishlist from your shopping cart by clicking on the heart icon next to the product you want to move. Once you move an item to your Wishlist, it will no longer be in your shopping cart.

To view all items in your Wishlist, simply log into your account and click on Wishlist or if you are already logged in, you can easily find it by clicking the heart icon above the search bar. In your wish list you can also see the current selling price of the item as well as the current quantity available for sale.

Once an item is in your Wishlist, you can easily move it to your shopping cart to purchase, by clicking on the red shopping cart button.


Updated: 12/10/2021